Privacy and Cookies Policy

HK YAU LIMITED (we, us, our) is committed to respecting the privacy of every individual who visits this website, http://www.craftandcrew.hk (Site). This privacy and cookies policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please take a moment to review this policy in detail to understand our views and practices regarding your personal data and how we will treat it. By visiting our Site you are accepting and consenting to the practices described in this policy. 

For the purpose of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong)(the “Ordinance), the data user is Carlsberg Hong Kong Limited of 1/F, Delta House, 3 On Yiu Street, Siu Lek Yuen, Shatin, N.T., Hong Kong.

When do we collect personal information?

We may collect and process the following data about you: 

Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes:

The information you give us may include your name, address, e-mail address, phone number, gender, personal description, photograph, details of any hobbies or activities you undertake, details of your personal interests and any other information. If you contact us for any reason, we may keep a record of that correspondence.

Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them. 

What do we do with the information?

We use information held about you in the following ways:

Information you give to us.  We will use this information: 

Information we collect about you. We will use this information:

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or activate your browser set up accordingly.

Holding your personal information

The personal information that we hold about you will not be kept longer than permitted by law and will only be kept for as long as necessary to provide you with any requested products, services or information or for any other purpose set out under the heading “What do we do with the information” above. We will take reasonable steps to destroy personal information we hold if it is no longer needed for the applicable purpose set out under the heading “What do we do with the information” above.

How do we use "cookies"?

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. 

The cookies we use are strictly necessary and analytical cookies.

Strictly necessary cookies are required for the operation of our Site. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services.

Analytical cookies allow us to recognise and count the number of visitors, and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Age Gate


Every page on this website is protected behind an 'age gate' requiring opt-in proof of age.  This cookie stores the confirmation of opt-in to prevent being presented with the age gate on subsequent page requests.

Azure Webhosting


This website is hosted in the Azure cloud, sometimes spreading over multiple servers. This cookie makes sure that all requests from your session are distributed to the same server.

Azure Webhosting


This website is hosted in the Azure cloud, sometimes spreading over multiple servers. This cookie makes sure that all requests from your session are distributed to the same website on the server.

Google Analytics


Set by Google Tag Manager to anonymously track user-interface events which aren't ordinarily tracked by Analytics.

Google Analytics


Set by Google Analytics to store uniquely identifiable id for each visitor.

Google Analytics


Set by Google Analytics to store uniquely identifiable id for each visitor, used to track visits across multiple Craft & Crew websites.

Google Analytics


Set by Google Analytics to store uniquely identifiable id for each visitor, used to track visits across a particular language version of a Craft & Crew website.

Google Analytics


Set by Google Analytics to store uniquely identifiable id for each visitor across multiple Craft & Crew websites.

Please note that third parties (including for example, advertising networks, our advertisers and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

You may also wish to visit http://www.allaboutcookies.org/ where you can find comprehensive information on cookie management and blocking for a wide variety of browsers.

Except for essential cookies, the cookie expiry periods are:

ageGateCheck: 1 year

ARRAfinity: 1 year

WAWebSiteSID: 1 year

_dc_gtm_UA-xxxxxxxx-xx: 10 minutes

_ga: 2 years

_gat_globalTracker: 10 minutes

_gat_languageTracker: 10 minutes

_gat_UA-xxxxxxxx-xx: 10 minutes

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:

·Analytics and search engine providers that assist us in the improvement and optimisation of our Site. 

We may disclose your personal information to third parties:

Where is your personal data stored?

The data that we collect from you may be transferred to, and stored at, a destination outside Hong Kong. It may also be processed by staff operating outside Hong Kong who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. 

What do we do to safeguard personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookies policy.

[All information you provide to us is stored on our secure servers.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What about links to other sites?

Our Site may, from time to time, contain links to and from the websites of our partner networks, affiliates and other third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or activate your browser set up accordingly.  You can also exercise the right at any time by contacting us at hkcustomerservices@carlsberg.asia.

You also have the right to have any inaccuracies in your personal data corrected.

Access to your information

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. Your access request is free of charge, but if further copies are requested, this may be subject to a fee of HK$100 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to this privacy and cookies policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy and cookies policy.

This privacy and cookies policy was last updated in January 2018.  


Questions, comments and requests regarding this privacy and cookies policy are welcomed and should be addressed to hkcustomerservices@carlsberg.asia